Etihad Guest partners with Air Arabia’s AirRewards to offer benefits

By Editor 13-Jun-2021

News

Etihad Guest, the award-winning loyalty programme of Etihad Airways, has partnered with Air Arabia’s loyalty programme AirRewards, to allow members of both schemes to benefit from reciprocal points and miles transfers. These could be spent on flights with Etihad and Air Arabia, holidays, shopping and more.

Kim Hardaker, Head of Loyalty & Partnerships, Etihad Airways, said: “This partnership will provide both Etihad Guest and AirRewards with the opportunity to significantly broaden the travel reach, rewards and programme benefits for our respective members. The collaboration is designed to both engage with new customers, while further improving the benefits for our existing loyalty members.”

When transferring miles, Etihad Guest members will now receive 1 AirReward Point for every 2 Etihad Guest Miles. AirRewards can be transferred to Etihad Guest Miles at the conversion rate of 2 AirRewards Points for every 1 Etihad Guest Mile.

In response to the pandemic, both airline’s loyalty programmes have implemented initiatives to protect member benefits and further engage with their loyal communities. Etihad Guest ensured that no member had their status downgraded by gifting monthly bonus Tier Miles, offering double Tier Miles promotions, reinstating expired miles and removing the GuestSeat change fee.

Both airlines have demonstrated a commitment to providing the highest standards of health and wellbeing across the entire guest journey. Last year, Etihad unveiled its Etihad Wellness programme featuring Wellness Ambassadors available to reassure guests at every stage of the journey. The airline was the first airline in the world to require 100% of passengers to provide a negative PCR test result before departure, and then retesting on arrival. Etihad also offers free Covid wellness insurance for all guests travelling on its network globally.

Air Arabia was amongst the first airlines to fully upgrade its customer experience in accordance with all international guidelines to fully safeguard the safety and wellbeing of its passengers at every step of their travel journey. Additionally, Air Arabia offers complimentary COVID-19 insurance cover with every ticket booked.

Air Arabia was launched in October 2003 as the first low-cost carrier in the Middle East & North Africa. The airline established a number of joint ventures and currently has five international bases in the UAE, Egypt and Morocco. In 2020, Etihad Airways announced its codeshare with the capital’s first low-cost carrier, Air Arabia Abu Dhabi.

To benefit from this partnership, customers should visit their Etihad Guest or AirRewards account online to link their accounts and easily transfer Points and Miles between the two.